Terms and conditions Airport Retail Group AS

These sales conditions apply to all sales of goods (products) from airportretail.no to consumers. The terms of sale together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase.
1. Parties
The seller is: Airport Retail Group AS, Torpveien 130 , 3241 Sandefjord, registered in the Brønnøysund register with Org.no: 989 254 960, E-mail address: Collect@airportretail.no, and is hereinafter referred to as "we" or " us". Buyer is: the person stated as the buyer in the order, and is hereinafter referred to as "you", "you", "your" or "your".
2. Order and agreement process
Your order is binding when the order is registered on our server (computer). We are also bound by your order if it does not deviate from what is offered by us in our online shop, our marketing or in any other way. You still have the right to withdraw from the purchase in accordance with the Act on the right of withdrawal, see below. When we receive your order, we will confirm the order and automatically send you an order confirmation. Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order.
3. Information provided in the online shop/out-of-stock items
We strive to give our customers as correct information about our products as possible. We reserve the right, however, that typographical errors may occur, which may mean that we cannot deliver according to information provided in our online store, our marketing or otherwise.
The offer is valid while stocks last or within the specified offer period.
Furthermore, we reserve the right to cancel your order or part of it, if the product is sold out. In the case of sold-out situations, you will be notified of this, possibly together with information about what we can offer instead. Furthermore, reservations are made regarding the cancellation of orders intended for resale.
4. Prices
All prices include value added tax (if required).
The total cost of the purchase will appear before ordering and include all expenses associated with the purchase such as expenses for shipping, packaging, etc. We reserve the right to change prices for products that are in promotions etc. Any price changes that occur after the time of ordering that are not due to errors (see below) do not have retroactive effect. If there have been technical errors, typing or printing errors of a significant size on Airport Retail Group's part, in advertisements etc. and/or on products in the online store that are greater than 15% of the normal retail price, Airport Retail Group can unilaterally change, delete or reject orders. This applies even if the customer has received an order confirmation or similar. However, such errors must be corrected within a reasonable time after the error is discovered.
5. Payment
When ordering, you can only pay in store, and then choose to pay by card or cash. For information on repayment, see section 10 on right of withdrawal.
6. Processing of orders/ Delivery
We only deliver in store. If the order deadline of 6 hours is not met, we cannot guarantee that the order has been picked on arrival.
Deviations may occur during periods of heavy traffic.
7. Personal data
When you shop at airportretail.no, you must provide personal information that is necessary to complete payment and delivery. Airport Retail Group processes all personal data in accordance with the privacy regulations. For details, see Airport Retail Group's privacy policy. If you have any questions, you can contact Airport Retail Group customer service by e-mail Collect@airportretail.no
8. Complaint
If an item is faulty or missing, you can either demand a price reduction or cancellation of the purchase in accordance with the Consumer Purchase Act. The rules on complaints can be found in the Consumer Purchase Act (Consumer Purchase Act). In the event of any disputes, airportretail.no follows the decisions of the Consumer Disputes Committee.
For information on reimbursement and return of goods, see point 10 on right of withdrawal.
9. Right of withdrawal
The consumer can withdraw from the agreement without giving any reason within 14 days after the service provider has fulfilled its obligation to provide information in accordance with right of withdrawal and the goods have been received. The deadline expires 12 months after the end of the original cancellation period if information about the right to cancel has not been provided. The consumer must notify the service provider if the right of withdrawal is used. The deadline is deemed to have been met if the notification is sent before the expiry of the deadline. There is no formal requirement for the report, but for evidentiary reasons it should be in writing. If the conditions for the right of withdrawal are met, the service provider is obliged to return all actual costs charged to the consumer.
Return costs, however, must be borne by the consumer, unless the service provider has breached the agreement, or the service provider has, in accordance with the agreement, delivered a replacement product, because the ordered product was not available.
The right of withdrawal requires that the item is returned within 14 days after we have received notification of the use of the right of withdrawal and that the item is returned in the same condition as on receipt. That is in original and undamaged packaging and in unused condition. Cosmetics are to be regarded as hygiene products, ref. the Danish Complaints Act §22 g), and such goods are not suitable for return if the seal has been broken after delivery. Goods that are not to be considered hygiene articles, Airport Retail Group will be able to demand compensation for the decrease in value if the consumer uses or examines the item(s) in a way that goes beyond normal and necessary examination.
In the event of a dispute, you can submit a complaint to the Consumer Council. Read more about how to proceed here, or contact the Consumer Council here.
Reimbursement in case of right of withdrawal and complaint
Refunds are made within 14 days after the item(s) have been received in return or the complaint case has been approved.
Return of goods
If you wish to make a return, this is only possible if you are going to travel. If you have questions about your return, send an e-mail to collect@airportretail.no.
For returns/cancellations/changes of "Click and Collect" orders, you must contact the store where you ordered the goods. Contact information can be found on the airport/store menu.